BETA   This is a new service – your feedback will help us to improve it.

Before you start

You will need:

  • your council tax account number, which you can find on your bill
  • your bank account details. It must be a UK bank account.

Direct Debit Guarantee

Your Direct Debit will be protected by the Direct Debit Guarantee

  • The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
  • If there are any changes to the amount, date or frequency of your Direct Debit the organisation will notify you (normally 10 working days) in advance of your account being debited or as otherwise agreed. If you request the organisation to collect a payment, confirmation of the amount and date will be given to you at the time of the request
  • If an error is made in the payment of your Direct Debit, by the organisation or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society
  • If you receive a refund you are not entitled to, you must pay it back when the organisation asks you to
  • You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify the organisation.

Data protection statement

To find out how the information you provide on this form may be used for your service request, please see our privacy notice

It can take up to 14 days to set up a Direct Debit. This means we may take your first payment on a different day. After that, we'll take all other payments on your chosen day.